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Free shipping on orders over $100

Shipping & Returns

Shipping Policy 

 

CURRENCY & PAYMENT

All prices shown on the Prince Apparel online store are in Australian dollars (AUD). All payments are billed in AUD. Currency conversions are set by your bank and any charges further to this will be made by your bank.

All prices are inclusive of GST for Australian customers.

Prince Apparel offers the following payments options: Pay Pal, Visa, Visa Debit, MasterCard, MasterCard Debit. The charges for any transactions made on this site are only debited from your card once the Checkout process is complete.

SHIPPING & DELIVERY

SHIPPING FEES

Location

Order value

Shipping fee

Australia

Under $100

$10

Australia

Over $100

FREE

New Zealand

Under $150

$20

New Zealand

Over $150

FREE

Rest of the world

Under $200

$30

Rest of the world

Over $200

FREE

(If viewing on a phone, the table above might not show up, the details are listed below)

Australia – order value under $100, shipping fee = $10, order value over $100, Shipping fee = FREE

New Zealand – order value under $150, shipping fee = $20, order value over $150, Shipping fee = FREE

Rest of the world – order value under $200, shipping fee = $30, order value over $300, Shipping fee = FREE

International Shipping charges above do not include possible taxes and charges imposed by the country of origin or destination. The responsibility of costs incurred for any customs duties, foreign taxes or other fees which may occur rest solely with the customer.

DELIVERY TIMES

Please allow 3-7 business days from dispatch to Australian metropolitan addresses. Regional areas may vary.

Please allow 5-15 business days from dispatch to International addresses. Delivery time may vary due to customs and processing systems.

Deliveries are posted Monday-Friday during business hours. Purchases made on weekends or public holidays will generally be processed over the next 2-3 business days.

During peak times and sale periods, please allow additional time for your order to be processed (thank you for your patience!)

Prince Apparel recommends customers provide a secure delivery address. Prince Apparel bears no responsibility for lost of stolen packages.

ONLINE RETURNS & EXCHANGES

Your online purchase may be returned for refund, exchange, or credit note within 14 days provided the product is returned in original condition and a receipt is provided if change of mind occurs.

Sale items may be returned for exchange or credit note only if change of mind occurs.

Merchandise must have all tags attached and be returned in original condition with your invoice/receipt.

Product exchanges are like for like and subject to availability at the time the item is returned. There are no stock holds for online exchanges.

Full priced merchandise is eligible for a refund, exchange or ONLINE credit note.

Sale merchandise (inclusive of promotion) is not eligible for refund on change of mind purchases.

Merchandise purchased during sales or promotion is eligible for exchange or online credit note ONLY if change of mind occurs.

Credit notes expire 12 months from the date of issue.

Faulty items will be assessed by our team and repaired, replaced, or refunded on a case by case basis. We reserve the right to repair if possible.

Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where a hygiene label is not in place.

RETURNING YOUR PURCHASE

For purchases made online please pack the item with original packaging and the invoice/receipt of the order, and take your parcel to any post office and return it to Prince Apparel using a trackable service.

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Prince Apparel
RETURNS/EXCHANGES
109/658 Pittwater Road
Brookvale, NSW, 2100
AUSTRALIA

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Costs will vary depending on your location and the weight of your parcel. Please pack your parcel carefully as damage incurred in transit to Prince Apparel is the responsibility of the customer.

PLEASE NOTE: Shipping and handling charges are non-refundable. If you return a product on which duty and tax has been paid, we are unable to refund such duty or taxes.

Please allow 14 days for return/exchange processing. We will notify you via email when the process is complete.

. . . . . . .

Our Returns Policy is in addition to your rights under the Australian Consumer Law.

We want you to be 100% satisfied with your order. Please get in touch via info@princeapparel.com.au with any queries regarding your online purchase or return.